Protecting your privacy 

This Privacy Policy explains how Manasik Aviation ("we," "us," "our") collects, uses, shares, and protects information in connection with Manasik's services, systems, websites, and apps that refer or link to this Privacy Policy (our "Services"), including without limitation, the collection and processing of personal information in connection with bookings and travel on Manasik Aviation or flights operated by our regional carriers. This Privacy Policy applies regardless of the type of device or other means you use to access our Services.

Manasik reserves the right to change this Privacy Policy at any time by posting the updated Policy here along with the date on which the Policy was changed. If we make material changes to this Privacy Policy that affect the way we collect, use and/or share your personal information, we will notify you by including a "NEWLY UPDATED" label with the "PRIVACY POLICY" link on manasikaviation.com for 30 days after material changes are made.

Information we collect and how we collect it

We collect and maintain personal information about you from many sources to understand and meet your needs, facilitate your travel, manage our business, and for other purposes disclosed to you. For example, we collect personal information about you from:

• You, when you voluntarily provide us with information
• Your transactions with Manasik
• Other third-party sources, such as travel agents, other airlines (e.g., code share and alliance partners) and travel and hospitality service providers (e.g., transportation or tour operators).

If the information is to be collected directly from you, you may in some cases have the option to decline providing that information. However, your choice to not provide information may impact your use of certain features or services.

The personal information we collect about you through these various sources may include, but is not limited to:

• Name, addresses and telephone numbers
• Date of birth and gender
• Email addresses, fax numbers and pager numbers
• Social media handles, including when you communicate with us through social media
• Credit/debit card payment information, including card number(s), associated billing address(es), and expiration date(s)
• Information required to facilitate travel or other services, including travel companion(s) names, emergency contacts, and photographs
• Information about your travel, including booking and itinerary information, requests for assistance, interactions with staff and cabin crew, and dietary restrictions
• Digital identity credentials (such as credentials linked to facial or fingerprint verification, vaccination status, or negative test results) that you provide for specific purposes, such as compliance with customs and immigration requirements during international travel or services in which you choose to participate
• Details of your previous travel, such as previous flights and travel-related issues
• Driver’s license number
• Passport number, nationality and country of residence
• Technical information such as your browser type, IP address, type of operating system you use, your geolocation, the name of your internet service provider, mobile advertising identifiers, and pages visited on our Services
• Information provided via survey, focus group or other marketing research efforts
• When you send us an email or online customer service request, we will retain the content of the message, your email address or any contact information you provide, and our response in order to handle any follow-up questions you may have. We also use this information to measure how effectively we address your concerns.
• Corporate-contract, employer and/or other corporate affiliation (e.g., employer name, title, work address and contact information), including Business Extra account information (e.g., business type, number of employees, number of business travelers, and travel manager information)

Booking Information

Manasik creates a record for each booking that involves travel on Manasik Aviation, even if the ticket is sold under another airline’s booking code. When you book travel on Manasik, we will collect and store information about your transaction, including whether you booked your flight on manasikaviation.com or through another sales channel (such as a travel agency). Manasik will also collect and store information about changes to your booking, including a cancellation or failure to complete your travel, upgrades, your baggage requirements, airport disruption, and lost baggage.

If you book travel for someone else, we may collect your billing information but may communicate with the passenger directly about their flight.

If your booking includes emergency contact information, we may share personal information with your emergency contact or attempt to collect information about you from your emergency contact, as appropriate based on the nature of the emergency.

In the event of a flight delay, cancellation, or other service disruption, we may use the contact information provided in your booking to notify you, and the individuals traveling on the same booking, about the disruption.

Sensitive personal information

To the extent that the personal information we collect constitutes sensitive personal information under applicable law, including where such laws promote a substantial public interest, Manasik will collect and process this sensitive personal information within the limits provided by applicable law. Where required by law, Manasik will seek your specific consent before processing sensitive personal information.

Some examples of this type of information include:

• You have provided medical information to us (such as information about a disability or medical condition) while requesting specific assistance (such as the provision of wheelchair assistance) from us and/or an airport operator
• You have sought clearance from us to fly with a medical condition or device
• A scan of your face or other biometric identifiers as disclosed to you when you participate in one of our biometric authentication programs
• You have otherwise chosen to provide such information to us or it has been passed onto us by a third party such as the travel agent through which you made your booking or other entity, including information about whether you have symptoms of a communicable disease or virus (such as COVID-19), an appropriate vaccination, or a negative test result.

In addition, you may have submitted a request for services (such as a meal preference or a request for wheelchair assistance) which is not “sensitive personal information”. Manasik does not consider such data to reliably imply or suggest sensitive personal information.

 Automatically collected information (including cookies and geolocation)

When you use our Services, we may receive technical information such as your browser type, the type of operating system you use, your geolocation, the name of your internet service provider, mobile advertising identifiers, and pages visited on our Services. Manasik gets this information by using technologies, including cookies, web beacons, and mobile device geolocation to provide and improve our Services and advertising, including across browsers and devices (also known as cross-device linking). We also use this information to verify that visitors meet the criteria required to process their requests and for reporting activity on our Services. For example, we may want to know how long the average user spends on our Services or which pages or features get the most attention. This technical information may be combined with information that is personally identifiable in order to personalize our Services and advertising to your interests, including across browsers and devices. For example, if you spend time reviewing a particular flight or destination but do not complete a travel reservation, we may use this information to show you targeted advertising about similar flights or destinations on our Services or on third-party websites. Some of this information may be shared with third parties, as described below under “Information collected by third parties on our Services.”

Additionally, and with your specific consent where required by law, Manasik may combine the information we receive from you with information collected from other sources. This information may be used to provide offers and/or services specifically tailored to your interests in accordance with applicable laws.

Cookies on our services

When you use our Services, you may receive cookies or other similar technologies such as pixel tags from us and the third parties that collect information on our Services. We use cookies to determine that we give you a high-quality experience on our Services. We also use cookies to show you advertising that is relevant to you.

However, if you prefer, you can change your cookie settings. Some browsers have options that allow the visitor to control whether the browser will accept cookies, reject cookies, or notify the visitor each time a cookie is sent. You may elect to reject cookies by adjusting your settings, but doing so will limit the range of features available to you on our Services and other major websites that use cookies.

Managing cookies Opens another site in a new window that may not meet accessibility guidelines

Our Services also occasionally use "local shared objects" (also known as "Flash cookies"). Like browser cookies, Flash cookies may be used for coordinating content delivery, website functionality, maintaining preferences, advertising, or analytics. Unlike browser cookies, "Flash cookies" are not stored in the browser. You may be able to manage these Flash cookies by visiting the Adobe website.

Managing Flash cookies Link opens another site that may not meet accessibility guidelines

There are four types of cookies used on our Services:

1. Essential cookies – These cookies enable you to use our Services. These cookies are essential to enable you to browse our Services and use certain features. Disabling them may prevent you from using certain parts of the Services. Without these cookies, services such as shopping activity and paying activity cannot be provided. These cookies also help keep our Services safe and secure.
2. Preference cookies – These cookies store information such as your preferred country and language selection and website preferences. Without these cookies, our Services may not be able to remember certain choices you've previously made (such as a saved country / language preference) or personalize your browsing experience by providing you with relevant information (such as saved reservation preferences)). These cookies can also be used to recognize your device so that you do not have to provide the same information more than once.
3. Performance cookies – These cookies collect information about how you use our Services such as which pages you visit regularly. These cookies are used to provide you with a high-quality experience by doing things such as tracking page load, site response times, and error messages.
4. Content / advertising cookies – These cookies gather information about your use of our Services so we may improve your experience and provide you with more relevant content and advertising. They are also used to gather feedback on customer satisfaction through surveys. They remember that you've visited our Services and help us understand usage of our Services. Some of these cookies are from third parties that collect information about users of our Services (as described below under “Information collected by third parties on our Services”) in order to provide advertising (on our Services and elsewhere) based on users’ online activities (so-called "interest-based advertising") on our Services and elsewhere online. The third parties involved in interest-based advertising collect internet browsing information (e.g., websites visited, time of visit) across different websites and over time, and they may use the information they collect on our Services to provide you ads (from us and other companies) across the internet.

 Information collected by third parties on our Services

Some of the content, advertising, and functionality on our Services may be provided by third parties, including third parties that are not affiliated with us. As noted above, these third parties may collect or receive technical information about your use of our Services, including through the use of cookies, pixel tags, web beacons, and other technologies, and this information may be collected over time and combined with information collected on different websites and online services.

For example, some of our Services include social network or other third-party plug-ins (such as Facebook’s "Like" button) that enable you to login to certain of our Services, to comment on content available on our Services, and to share things you find on our Services with your social network. The providers of these plug-ins may be able to collect information about you even if you do not click on or otherwise interact with the plug-in or widget and regardless of whether you have an account or other relationship with these social networks and third parties. If you use social network tools or visit social networking sites, you should read their privacy disclosures to learn what information they collect, use, and share.

Also, some third parties collect information about users of our Services in order to provide interest-based advertising (on our Services and elsewhere, including across browsers and devices, also known as cross-device linking). This may include anonymized or de-identified information about you, such as travel destinations that you search for while using our Services. These third parties may use the information they collect on our Services to make predictions about your interests in order to provide you ads (from us and other companies) across the internet (for example, travel products and services that are available at a destination you searched for online). Some of these third parties may participate in an industry organization that gives users the opportunity to opt out of receiving ads that are tailored based on online activities.

 How your information will be used

Our Services

We use personal information to complete transactions and fulfill requests for our products and services. For example, we require you to provide personal information when making a reservation to purchase airline tickets or related products and services such as renting cars or booking hotel rooms through Manasik Aviation Reservations Agent, travel agent, the manasikaviation.com (our website) or other travel-related website. We may also use personal information to verify your identity, including for security purposes.

Administrative, marketing, analytical purposes

In addition to processing, confirming and fulfilling the travel or other services or products you request, Manasik may use personal information for administrative, analytical, and marketing purposes such as employee training, information systems management, accounting, billing and audits, credit card processing and verification, customer-relations correspondence. Manasik also uses personal information to identify, develop and market products and services that we believe you will value, including across browsers and devices, in accordance with applicable laws. Where we are required by applicable law, we will seek your consent prior to sending you communications for marketing purposes. More specifically, we may use your personal information for the following purposes:

• Business purposes and communication: To provide flight services or information you requested, to communicate with you for business or customer service reasons, or for other such reasons such as changes to our policies or in response to your inquiry
• Financials transaction management: To facilitate payment for services or provide refunds
• Legal and regulatory obligations: To comply with legal, regulatory, or fiscal obligations, or in connection with litigation or an internal investigation or audit
• Tailored web experience: To personalize your advertising experience when visiting our sites, and to manage details about your accounts, when security updates are available, or when an action is required to keep the account active
• Improve our operations: To improve our route and service offerings as an airline operator, including reviewing our travel destinations, fare classes, loyalty program offerings, and operations more generally
• Marketing and analytics: To perform data analyses and other processing for marketing purposes

• Site maintenance: To improve content, functionality, and usability of our sites and to offer opportunities to participate in surveys and provide feedback to us
• Security management: To secure Manasik's premises, assets, and information
• Third party requests: To respond to and comply with outside requests initiated by you, as well as in response to legal requests
• Audit and controls: To evaluate internal controls and audits for compliance (including those conducted by Manasik's internal and external audit service providers)

There are Closed Circuit Television (CCTV) cameras in operation within and around our stations and other premises, which are used for these purposes:

• to prevent and detect crime;
• to protect the health and safety of Manasik's customers and employees;
• to manage and protect Saudi’s property and the property of Manasik's guests and other visitors; and
• for quality assurance purposes

Data security and integrity

We take reasonable measures to protect the personal information you provide to us. Here are some things you can do to keep your information secure.

Keep your record locator confidential:

When you make a booking, you will be given a 6-character record locator, also known as a Passenger Name Record (PNR). This will appear on the email confirmation or ticket of each person in your booking. You should keep your record locator confidential, as giving it to others may allow them to access your booking details through our systems. If you are traveling with others and do not want them to have access to your booking details, you should have each person make their own bookings.

 Obtaining and handling your consent

This Privacy Policy is not a contract. Others will seek to obtain your additional consent where required by applicable law.

 Application of local laws

Where required by local law, you may have the right to access, request a copy of, update, transfer or port, restrict the processing of, or request that we delete your personal information. You may also have the right to object to our processing of your personal information. To exercise these rights please email us at privacy@manasikaviation.com. When we receive a request to exercise one of these rights, we will indicate what personal information we require from you to validate your identity. We will also provide information on the action we intend to take on the request without undue delay and no later than 30 days from receipt of the request where required by local law. This time may be extended by an additional two months in certain circumstances, for example, where requests are complex or onerous. Please note, these requests are subject to applicable legal, ethical reporting, or document retention obligations imposed on us.

Links to other sites

We'd also like to remind you that we provide additional links to resources we think you'll find useful. These links will lead you to sites that are not affiliated with Manasik and may operate under different privacy practices. Our visitors are responsible for reviewing the privacy policies for such other websites, as we have no control over information that is submitted to these companies.

 Opting out of marketing communications and sharing your information with third parties

If you tell us, you don’t want to receive marketing messages we will stop sending them. We will, of course, continue to send important information relating to a product or service you have purchased to keep you informed about your booking and travel itinerary.

Manasik's websites do not honor web browsers' Do-Not-Track signals. You do have choices, however, when it comes to your privacy and internet browsing. As noted above, some third parties collect information about users of our Services in order to provide interest-based advertising elsewhere, including across browsers and devices (also known as cross-device linking). Some of these companies provide online users with the ability to opt out of receiving interest-based advertising.

Due to differences between using apps and websites on mobile devices, you may need to take additional steps to disable targeted ad technologies in mobile apps. Many mobile devices allow you to opt out of targeted advertising for mobile apps using the settings within the mobile app or your mobile device. For more information, please check your mobile settings. You also may uninstall our apps using the standard uninstall process available on your mobile device or app marketplace.

To opt out of interest-based advertising across browsers and devices, please opt out through the Digital Advertising Alliance or Network Advertising Initiative website and also through the settings within the mobile app or your mobile device. Your opt-out choice may apply only to the browser or device you are using when you opt out, so you should opt out on each of your browsers and devices if you want to disable all cross-device linking for interest-based advertising. If you opt out, you will still receive ads but they may not be as relevant to you and your interests.

Contact us

If you have other questions, comments or concerns about our privacy practices, or if you wish to issue a request to exercise your rights where applicable by law, please contact our Privacy Office at privacy@manasikaviation.com. Please provide your name and contact information along with the request. Alternatively, inquiries may be mailed to the following address:

Manasik Aviation

Privacy Office

Email privacy@manasikaviation.com